We create success
Whenever anyone interacts with the organisation, they must be more successful for that interaction. Whether the person is a client, business owner operating a Harcourts franchise or a receptionist, the organisation is committed to assisting and ensuring that that person achieves their goals, whatever they might be.
A large persentage of Harcourts growth is organic, a reflection of this committment. Harcourts business philosophy is based on this purpose and four specific values that are communicated frequently throughout the organisation. These values guide the decision making and behaviour of every individual within the Harcourts group. Not only does this contribute enormously to an enhanced client experience, it also determines how members of the team work together, creating an environment where team members are just as determined to assist each other as they are to satisfy their clients.
Having the very best people is fundamental to Harcourts success
However, providing them with the opportunity to be the very best practitioners is equally imperative. The organisation has recognised that a basic human need is growth, both personal and professional. Satisfying this not only delivers the group's purpose to create success for every individual within the organisation but it also provides a compelling reason for people to stay with the organisation.
The Harcourts Academy
The Harcourts Academy was established in 2000 to provide a vehicle for delivering a range of training programmes, from sales training for new entrants and cadetship's for the future team members, to high level business planning for multi office business owners. The Academy has a team of 15 people focused solely on developing and delivering training and skill building sessions - Over 400 last year alone.
Maintaining Industry Leadership
Technology, specifically the Internet, has had and will continue to have a profound and far fetching impact on the public, our lifestyles, buying products and services as well as information gathering therefore creating the greatest opportunity for change and growth in any business.
Harcourts has a propietary system - Harcourts One using the very latest Microsoft platform, which is a fully integrated, fully online programme that manages client database and e-marketing, appraisal, listing and sales management, trust accounting and commission calculation, combining an internal social media platform, international referral system and all linking through to a fully integrated web 2.0 website. The first Real Estate organisation to upload listings to its own website, the first to have a website, the first to launch an application for PDA's and iPads as well as the first to develop a fully only programme for its offices to manage their business.