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Philosophy and Values

Philosophy and Values


The Harcourts Promise


Through exstensive research, we know what our clients want most from Harcourts and their chosen property consultant - The promise of enjoying an exceptional level of personal and professional srvice. And because clear communication is key to identifying your individual needs and expectations, you won't just have our word on it BT you'll have our guarantee in writing.


The Harcourts Promise is your absolute assurance of just how seriously take our responsibilities on your behalf. It's our way of being held accountable, and your way of knowing you will be looked after every single step of the way. Consider our total commitment to working together to make the whole experience easier, less stressful and far more rewarding. And that is a promise!


Click here to download the full Harcourts Promise in PDF format



EAAB, IEASA and the Code of Conduct





The Estate Agency Affairs Board (EAAB) was established in 1977 in terms of the Estate Agency Affairs Act 112 of 1976 (‘the Act”), with the mandate to regulate and control certain activities of estate agents in the public interest.


The EAAB regulates the estate agency profession through ensuring that all persons carrying out the activities of an estate agent as a service to the public are registered with the EAAB. A Fidelity Fund Certificate, which is to be renewed each year is issued as evidence of such registration and confirmation that such person is legally entitled to carry out the activities of an estate agent.





The institute of Estate Agents (IEASA) is a voluntary organisation which represents, assists and supports its members who are composed of principals and estate agents alike. IEASA represents the industry on government and legislative forums such as the Property Charter, EAAB and Service SETA and as such your membership will empower IEASA to have a stronger voice. Our members are the heart of our organisation and our mandate is to work diligently to support and serve our members throughout their real estate career for the continued growth and development of our industry.